Hours: Monday through Wednesday 9:00 AM - 6:00 PM EST, Warranty and Repairs: FREE SHIPPING on All Orders - No Minimum! 123Arts 1 Pair Waterproof PVC Adjustable Shoulder Strap Replacement for Backpack. Please turn it on so that you can experience the full capabilities of this site. Sometimes packs just break and Outdoor Gear Exchange carries replacement pack parts as well as other upgrades. Lifetime membership is just $20. If the product is repairable and is confirmed as being covered under our warranty, the product will be repaired by one of our skilled repair technicians and returned to you at no cost (we cover return shipping costs as well). * questions and comments * Customer Service: For email support, please fill out this form. If your product is covered under our warranty and needs some repair love, we’ll take care of all the repair and part costs as well as the return shipping expenses, but we do ask that you ship the product to us at your cost. We will quote you a nominal fee which we use to compensate the skilled technicians in our repair center that will give your pack the love and care it needs. Details. Get it as soon as Wed, Nov 4. REI and the REI Co-op logo are trademarks of Recreational Equipment, Inc. By signing into your account, you agree to REI's, to open cart summary dialog, press down arrow, 94 reviews with an average rating of 4.75 out of 5 stars, 64 reviews with an average rating of 4.75 out of 5 stars, 2 reviews with an average rating of 2.5 out of 5 stars, 2 reviews with an average rating of 5 out of 5 stars, Add A3 QuickSwap Shoulder Harness - Women's to, 1 reviews with an average rating of 5 out of 5 stars, Add A3 QuickSwap Shoulder Harness - Men's to, 5 reviews with an average rating of 4.75 out of 5 stars, 3 reviews with an average rating of 4.75 out of 5 stars, Kids' Fleece Jackets, Pants & Accessories. We focus on the features you can use and fit and function that will take you where you want to go. If not, then please contact us via the Contact Us form link below. The Service & Repairs page has been updated with additional information that might answer your question. If you prefer to give us a call, feel free to reach out to our customer service team. Please submit this Warranty Claim form to start the process. Remove 1 or more items before adding another item to compare. Liberty Mountain Field Repair Tension Lock(1-Inch) 4.8 out of 5 stars 197. Of course, we’ll offer you a great deal on a new Gregory product to get you back on the trail, so you can always take us up on that to help ease the pain of burying your old trail buddy! $5.19 $ 5. Our products are designed and built to last a lifetime, so we strive to extend the lifespan of our products by repairing them whenever possible. The health and safety of our employees, customers, and community is our top priority. Learn more and join us, Earn a $100 REI Gift Card when you apply, get approved and make any purchase within 60 days of card approval.Details, Mon–Fri, 5am–10pm PT Sat–Sun, 6am–9pm PT. © 2020 Recreational Equipment, Inc. All rights reserved. 4.3 out of 5 stars 105. FREE Shipping on your first order shipped by Amazon. Earn an Annual Dividend, plus get access to exclusive products, events and offers. Free Shipping by Amazon. Get it as soon as Wed, Nov 4. Select a subject what is the nature of your inquiry? Often times we avoid shipping packs to and from our repair center by simply sending you one of these parts that you can install yourself. 4.5 out of 5 stars 260. DIY Replacement Parts. 1.877.477.4292 Mon - Fri 9 AM - 6 PM EST, Damaged Product Repair & DIY Replacement Parts. It’s likely that we’ll simply follow up with a request for a picture and description of the part you are looking for. 95. Shop for Gregory Pack Accessories at REI - FREE SHIPPING With $50 minimum purchase. At REI, we believe that a life outdoors is a life well lived. Eligible for Free Shipping . Service & Repairs page. SGH Pro Quick Side Release Buckles 1" Wide 2 Pack Dual Adjustable No Sewing Clips Snaps Heavy Duty Plastic Replacement for Nylon Strap Backpack Fanny Pack Nylon Webbing Belt Dog Collars. More Buying Choices $7.63 (3 used & new offers) Chapin 6-8137 61800 Series Straps. At that time, we’ll be able to tell you which of the below scenarios applies to your product. We’re working hard to respond as quickly as possible, thank you for your understanding. 93. 19. FREE Shipping on your first order shipped by Amazon . This is not only the right thing to do to make good on your investment, but also reduces environmental impact and helps us with our goal to reduce Gregory’s overall carbon footprint. Gregory Mountain Products deliver quality backpacks for hiking, backpacking, and travel. In the unfortunate scenario when the product is not repairable and not covered under warranty, you can instruct us to either ship it back to you, or we have a program in place that recycles or reuses the product components to minimize what ends up in the landfill. Department. Thank you for your patience and support. $15.14 $ 15. We keep a variety of replacement parts available for you, such as a hipbelt buckle to replace the one you accidentally slammed in the trunk or a sternum strap anchor to replace the one that popped off its adjustment track and got lost. Top quality, great selection and expert advice you can trust. 100% Satisfaction Guarantee Great packs should be worn, not carried. For email support, please fill out this form. FREE SHIPPING on All Orders - No Minimum! Visit our Product Care page for instructions. If the nature of your issue may be resolved with a DIY part replacement, please fill out our Contact Us form. 33-48 of over 1,000 results for "replacement backpack buckles" Skip to main search results Amazon Prime. For additional warranty and repair assistance, please contact Consumer Relations at 1-877-477-4292 All customers get FREE Shipping on orders over $25 shipped by Amazon. To help us service your part request as quickly as possible, please include the name of the pack, the year purchased, and a detailed description of the part. Gregory Packs Get it as soon as Tomorrow, Nov 6. Hours: Monday through Wednesday 9:00 AM - 6:00 PM EST, 1.877.477.4292 Mon - Fri 9 AM - 6 PM EST. If the product is covered under our warranty and it is damaged in a way that we can’t repair it, we will set you up with a new product at no cost to you. We recommend using a carrier that will provide you with a tracking number, as we can’t be responsible for lost packages. Get it as soon as Wed, Nov 4. 14. $6.93 $ 6. The newletter sign-up system is currently down for maintenance. We've been sharing our passion for the outdoors since 1938.Read our story, Join the REI Co-op community to get an annual dividend, access exclusives and give back. Due to our COVID-19 procedures, we are taking email via our contact us form. For details of the Repair Process, visit our Amazon's Choice for backpack parts. If the damage is not covered under our warranty but deemed repairable, we’d prefer to repair it for you to extend the life of the product. 4.5 out of 5 stars 431. Out of respect for the repair technicians that will be handling your product, please be sure to send your pack to us in a reasonably clean condition. Please take/ship your Product to our Gregory Authorized Warranty Repair Center: Peter and Sons 42 S Windermere Blvd Charleston, SC 29407 843-766-3277. If your current model is no longer available, we’ll replace it with a comparable product of your choice. FREE Shipping on your first order shipped by Amazon. Your browser's Javascript functionality is turned off. We keep a variety of replacement parts available for you, such as a hipbelt buckle to replace the one you accidentally slammed in the trunk or a sternum strap anchor to replace the one that popped off its adjustment track and got lost. We can be reached at 1-877-477-4292 Monday-Friday 9:00am-6:00pm EST, excluding major holidays. For phone support, please call 1-877-477-4292 $13.95 $ 13. Details, Customer Service: Gregory Life Who We Are; Stories; Ambassadors; Causes We Love; Careers; Sustainability; Outlet Login / Register Order Status Favorites Help Contact Us. We’re working hard to respond as quickly as possible, thank you for your understanding. As you can imagine, we’ll need our repair center to take a look at the product before we can evaluate and determine if it can be repaired.
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