When creating and registering an account, you may provide us with personal information including your name, email address, delivery address, phone number, credit card details, date of birth and other general marketing preferences. Reply. Thanks to Earum who helped me out with my customer service enquiry. # The trust seal logos of McAfee, Norton and so on provided by PrettyLittleSofaCovers on its cart and product-detail pages are fake because those logos are not clickable. That’s when all of a sudden a few weeks later I received a confirmation that they got my items and were going to refund me. We know the world of data security can be tricky (and a little zzzz), but we want you to be fully clued up on everything you need to know when it comes to your personal information and how it’s used. Directed by Gilles Paquet-Brenner. I’ll never order anything advertised on Facebook again, I got scamed as well.. they only reply to people who would like to order and not to complaints. So lovely & his service ran so smooth. I ordered again this month and the same thing is happening. Have an amazing day and come back again soon. If you continue to use this site we will assume that you are happy with it. For more information please see our full privacy policy. My order is way past it’s due date customer service is horrible. I would like to know what’s going on pls ! I ordered again this month and the same thing is happening. Missing return. Repack your unwanted items with all of the tags still attached, ideally in the original packaging. On top of that, the provided address is not an address of any company or shop but an address of the residential home. With Marion Cotillard, Stomy Bugsy, Patrick Bruel, Titoff. PLT is second to now. Had an issue with a past order. You can also bookmark our website so that it will be easy for you to visit our website repeatedly at the time of need to check the legitimacy of any online companies or online activities. thank you x. Hermes claimed they tried to deliver and I was not home which was not true. Or, at least do some research before you purchase anything from unknown online stores. Ryan’s replies were quick and my refund was processed within minutes of speaking to them. Please note that some delivery options may require a printer. With AdSense there is no option to opt out of cookies on a session level to display ads without serving cookies. It was the first time I ordered from PLT and despite loving the garment received It was faulty I’m afraid - however the customer service team (both Kate & Kyra) were really lovely, super responsive and informative in all correspondence and the overall help received was great - the solutions provided were to be honest more than what I was expecting which I really appreciated. “ Hi ordered from pretty little things las month and my item got lost. 7. I had a query today with pretty little… I had a query today with pretty little thing and it was dealt with so prompt I had to write this review. So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find here. Two dresses I purchased look different to image on site and too small. Have a great day. 4) Upon researching PLT, l discovered that some of the items contain cancer and birth defect causing chemicals, this warning is buried in their terms and conditions. HOW LONG DOES IT TAKE TO PROCESS MY RETURN? However I only received confirmation that you received one of the parcels even though I sent it all out at the same time and only received a refund for that one parcel. Need to return? Hey, so glad to hear that refund got sorted. I ordered from Pretty Little Things back in September of 2018, after receiving my package I noticed that my items were not sized correctly (partially my fault) and I needed to return the items. They refused to change the card information even though I said I would give them the old card information to prove it and the new. Pretty Little Thing (Footwear): 1.8 out of 5 stars from 289 genuine reviews on Australia's largest opinion site ProductReview.com.au. Thanks so much for being a loyal customer and spreading those good vibes. Again thank you Louise you were a star. Returns must be made at your own cost. Have an amazing week. Consider this your guide to all things privacy related. Have an amazing day. The royal mail tracking link says the item left the UK. My order did not arrive on time ,however with the help of Caitlin R I was able to find out that there was a problem with my local courier and that the problem was not with pretty little thing .She helped me quickly and was very nice and helpful about it.Thank you. Coustomer service was great, quick response. Therefore it is not possible to display ads from Amazon if the user opts out of marketing cookies. So, it’s better you share this post with your friends and families if you want to spread awareness against scams. It's amazing to hear Nowman got this issue sorted quickly and efficiently.- Adam.W, Hey, thanks so much for your positive feedback. JavaScript seems to be disabled in your browser. Super quick at getting my issue solved. Very impressed, was clear & speedy communication! If this is the case then we can reasonably decline your refund. Just follow the process below: 2. So I let them know I’d be letting other people know not to purchase from them. Have an amazing day and come back again soon. - Adam.W, Hey Clare, thanks so much for your positive feedback, that’s great to hear. Thank you for your help! Some scam online stores even have charged the credit card of clients randomly without their consent. Customer service is always flawless. Items must be returned within 28 days of receiving your order. Thank you kate. Actually, we recommend you to share this post with your friends and families through your social media accounts because it will help to spread the awareness about scams. Once we have confirmation of your parcel being received by ReBound we will issue your credit; this usually takes up to 5 business days. You`ll then receive a full refund as per the policy above. I then emailed the company to let them know they would have to refund me on a different card. Please remember to keep your proof of postage. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. This site uses functional cookies and external scripts to improve your experience. For example; its website theme is very untidy; it is selling lots of items listed on its website by providing a heavy discount rate; it has copy-pasted lots of details from other websites that match with multiple scam sites; as per the “Return Policy” provided on the FAQ page of PrettyLittleSofaCovers website, it is unable to offer refunds, returns, or exchanges; it hasn’t secured its website properly and has provided the fake trust seal logos. # PrettyLittleSofaCovers has provided its company’s address as “1915 E Linda Vista Ave, Ventura CA, United States” on its “Privacy Policy” page instead of providing on its “Contact Us” page. Thank you so much Melody! - Adam.W, Hey Louisa, thanks so much for your positive feedback, that’s great to hear. 3. I emailed customer services and Hannah delt with the query straight away and arranged for the order to be sent out again. Remember to include a copy of your delivery note / order number. Copyright © 2015-2020, All rights reserved De-Reviews.com. # These days multiple new online stores are claiming to sell various items on huge discount, but most of them are scams. At PrettyLittleThing, we’ve got your back when it comes to your style and those all-important personal details. It is clear that PrettyLittleSofaCovers is a suspicious website through our PrettyLittleSofaCovers review as above. © 2020 Trustpilot, Inc. All rights reserved. So I hadn’t worn them out and they were in perfect condition tags still on. So, let’s do it together. As soon as we have processed your refund, you will receive an email notification. The quick response was much appreciated! (Source: Zillow.com). If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us using the steps in the section above labelled HOW DO I RETURN AN ITEM? 4. The items I received were the incorrect size !and then about 3-4 weeks ago I returned three parcels for pretty little thing to Asda and I scanned the QR code for each of them and I’ve got a receipt for it. Very good communication, amazing with helping me to locate my parcel! 253 reviews for PrettyLittleThing, 2.5 stars: 'First time bought there and so disappointed. Thank you for the help!! Please can you get in touch with our customer service team on either our social media platforms or via email so we can advise you further and get this sorted for you right away.- Adam.W, Hey Kenya, positive feedback is always good to hear. This site uses functional cookies and external scripts to improve your experience. They also still refused to refund me my money on my new card saying it wasn’t possible basically. Not my other 2 . - Adam.W, Hey Andrea, it's so great to hear Umar A got that address changed for you. Thank you for the quality service. This payment can be made with either a credit card or PayPal. California Transparency in Supply Chains Act. Thank you so much Melody! Received your PrettyLittleThing garms but aren’t 100% in love? Would definitely recommend! Just placed an order and realized an error and spoke to Kelly and she was very efficient and excellent to deal with really grateful for the help from Kelly . So, if we categorized some sites as suspicious ones, we suggest you read the facts that we have provided about those sites which will help you to identify the reality of those sites and then do more research on those sites before you purchase something or simply look for other options, such as reputed online stores like Amazon. Head to our returns portal here. 3. Thanks so much for being a loyal customer. Download your returns label here, and post back to us from your local post office. I generally do not leave complaints or reviews however in this case I found it extremely necessary.
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