Notify superintendent of any contractors or repairmen in the building, Accurately and timely log and audit all incoming and outgoing packages daily, Review resident work order requests via Onesite and/or ActiveBuilding and complete service request call backs, Assist in updating ActiveBuilding information and keep building announcements up to date, Keep front desk clean and organized, and complete daily building check-list, Coordinates guest requests with designated vendors to include reservations, transportation, babysitting services and similar matters, Maintains complete knowledge of all hotel features, room types, numbers/names, meeting rooms, spa/wellness center, dress code, ambiance, appointments, amenities and locations of other departments, Knowledgeable of New York City’s latest openings, top selections, hours of operations, pricing, ticketing procedures and industry trends, Reads various trade publications to maintain familiarity with NYC activities including but not limited to Time Out NY Magazine, Where, In New York, Zagat, Stays current on locations of restaurants, food concepts, menu price range, hours of operation, local events and attractions, Furnishes information on street directions, entertainment events, movies, restaurants, and sightseeing opportunities, Assists guests with transportation connections, Provides business services such as faxing, photocopying and telexing when requested, Documents all pertinent information in guest request logs, Monitors and updates logbooks throughout shift, Assists guests in locating and retrieving lost luggage, Places orders and coordinates delivery of amenities to designated guest rooms, Completes confirmation cards and delivers to guest upon completion of each arrangement coordinated for guest, Relays accurate directions to guests’ desired destination within local area and distributes maps with highlighted routes, Compiles weekly City Events Sheet detailing special activities and events within the local area, distributes to all departments, Announces lobby presence of visitors to hotel guests, Performs courtesy call to all VIP/MVG hotel guests and logs in appropriate logbook, Records messages for unavailable guests or staff and routes messages appropriately, Receives and delivers all incoming and outgoing packages, Provides information and assists guests when requested or directs inquires to appropriate hotel personnel, Performs miscellaneous duties as required, Previous Concierge Experience in a Luxury Hotel, Comprehensive knowledge of personal computers and various property specific applications, such as CLS, Word, Excel, Outlook, Internet, Call Accounting/NEC, On Command, VingCard and Espresso System, Strong communication skills – both oral and written – business writing necessary, Delivering the highest levels of Customer Service while consistently demonstrating a friendly and engaging attitude, Effectively addressing and resolving customer's light Technology issues, Walking around facility during a 4 hour shift identifying issues and reporting using a Technology tool, Developing a familiarity with the building occupants whom you are assisting. Utilizing principles and processes for providing customer and personal services. Input orders into Ramquest for Reliant Title. Find out what is the best resume for you in our Ultimate Resume Format Guide. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Responsibilities include making each guest feel they have been treated in the most professional, warm and courteous manner, Offer hospitality by letting the workstation mobility guest know the services that you can assist with during their visit. Quickly refers customers to associates within the Company, using the various company systems for up-to-date information, Takes ownership of problems until resolved and follows up to ensure customer satisfaction, Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests, Ability to work under tight deadlines and consistently meet deadlines, Demonstrates organizational skills and time management abilities; ability to independently prioritize daily workload, Matches level of communication to the needs and sophistication of the listener, Must be proficient with computer programs needed for specific position including Connect, Jenark, Microsoft Outlook, Word and Excel, Develops and maintains solid working knowledge of procedures and policies relevant to the job, Continually works to expand job knowledge & skills, Maintains and demonstrates a positive attitude, Is optimistic in their approach with customers and able to remain focused on creating the best experience possible, Possesses the ability to remain resilient and positive even when customer interactions are not pleasant. Escort residents to their apartment in the case of a lock-out and accompany visitors such as dog walkers and housekeepers to apartments throughout the day, Issue guest parking and contractor passes in accordance with company policies, Keep front desk clean, organized, and secure throughout the entire shift, Receive resident concerns and take necessary steps to achieve a resolution. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current, Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests, Serves as public relations representatives for MGM Grand Hotel/Casino. Can navigate quickly and efficiently between multiple IT systems and Microsoft Office applications, Walking, standing, running, pushing, pulling, stooping, bending, lifting, and stretching, Able to listen, communicate, and work well with people, Enthusiastic greeting of guests by name when possible, Be fully acquainted with the local area and points of interest, Assist with Restaurant Reservations both in house and locally, Speak with guests in a friendly and warm manner making them feel welcome, Resolve any guest opportunities to full closure ensuring guest is completely satisfied, Ensure public areas are maintained and clean by partnering with the Housekeeping and Engineering departments, Interact with other departments to ensure that our guests’ needs are satisfied, Degree Type High School Diploma or equivalent, Previous guest service experience is preferred, Must be able to work weekends and holidays, Assist residents with maintenance requests and enter requests into OneSite in a timely manner, follow up with residents after completion to ensure that they were satisfied with their experience, Guide residents through the move-in process; release keys, fobs, parking passes, etc., and assist with any questions or concerns, Promote positive resident relations through courteous and timely response to resident needs and concerns, Actively work to create and maintain strong, ongoing relationships with potential and current residents, guests and vendors, Assist with planning, organizing, and promoting resident functions and events for the community, Utilize and establish creative marketing and social media strategies to increase property traffic, Use a customer focused attitude year round to increase customer sentiment and ensure a smooth renewal process for existing residents, Assist the Maintenance Supervisor with coordinating and scheduling carpet cleanings, pest control, and preventative maintenance for the community, Assist the team with the renewal process and sending out resident notices, Use problem solving skills and best judgment to handle unpredictable situations as they arise, Maintain accurate and in-depth knowledge of the community and competitors in the industry to give potential residents all the information they need, Will assist in other projects and activities as needed, One year of experience in sales, hospitality and/or customer service, Leasing and/or property management experience preferred, Knowledge of OneSite and Yield Star preferred, Customer focused attitude and ability to build strong relationships, Ability to meet or exceed sales and customer service goals, Must be able to work a varied schedule including weekends and holidays as required, Proficiency in Microsoft Office Suite including Word, Excel & Outlook, Maintains knowledge and provides information to residents regarding available services and upcoming events in the city. Calling taxis to transport residents and arranging storage for packages and luggage. A responsible, conscientious and positive attitude is required, Minimum 3 years Concierge or Guest Services experience in a New York City full-service boutique or luxury hotel environment requiring in-depth interaction with guests required, Prior experience using Microsoft Office required. Posted room charges and taxes to guest accounts. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Verify all Member numbers and names. Their role includes: offering information about nearby locations, calling taxis, storing luggage, making travel arrangements and dinner reservations, and running errands for guests. Developed and implemented marketing techniques to collect patient feedback and developed strategies to enhance customer service relations. Skills : Microsoft Office, Multi-Line Phone System, Filing, Multitasking, Customer Service, Type 40 Wpm, Transcribing. Most Concierges showcase certification in hospitality services in their resumes. Monitored the current status of coupon, discount, and other promotional programs. Directed, oversaw, and trained department staff. according to individual needs, Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. © 2020 Job Hero Limited.

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