The City of Greater Sudbury is committed to creating a challenging and rewarding work environment in which Employees are motivated to respond to the needs of our citizens by providing the highest quality service in all municipal facilities, programs and service areas. The official facebook page for the City of Greater Sudbury Corporately we foster an ‘open for business’ attitude and work to simplify procedures and eliminate red tape. Sudbury mayor Brian Bigger also told council he thinks its time to spend more city tax dollars on poverty, instead of always relying on provincial and federal funding. Please note that CBC does not endorse the opinions expressed in comments. Embedding citizen service standards and performance measures in all business plans and supporting service excellence across all levels of the corporation. They use their common sense along with their technical and professional knowledge to make timely and effective decisions. This ensures that service is responsive to unique needs while addressing core services, policies and safety standards. And it's time for long-term solutions towards a healthy community for everyone.". Councillors voted Tuesday night to keep warming centres open seven days a week this winter and to start drawing up plans to build transitional housing to get people off the street. The Handbook provides guidelines regarding accountabilities and responsibilities for employees, while also building a framework for the City to attract and retain excellent employees. Enter your login information Username Password. Staff are positive and empowered to make effective and pro-active decisions when dealing with citizens. We have some of that conversation. Staff are individually empowered to terminate the provision of service to a citizen or citizens when they judge that their personal safety is at risk or they are subject to violent or abusive speech, behaviours, harassment or discrimination as defined by City's Employment Policies. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. Our employees go the extra mile for citizens by: As a corporation, we support risk taking and problem solving and encourage innovation within the framework and guidelines provided to us by Council. CBC's Journalistic Standards and Practices. Connect with him on Twitter @erikjwhite. We exist to serve our community and our goal is to provide citizens with great service that consistently exceeds citizens’ expectations. The City of Greater Sudbury respects the independence, dignity, integration, and equality of opportunity of all citizens; Citizens with disabilities may use support persons, personal assistive devices and service animals when accessing municipal programs, services and facilities; Communication with a citizen with a disability will be done in a manner that takes into account the citizen’s disability. Comments are welcome while open. © 2020 City of Greater Sudbury, 200 Brady St., Sudbury, ON P3A 5P3 Canada. Visit the Province’s website for more information. Erik White is a CBC journalist based in Sudbury. Providing services in both official languages in response to community needs. Residents are required to wear a face covering or non-medical mask when visiting any indoor City facility or when riding GOVA Transit under the authority of the provincial Emergency Management and Civil Protection Act. The City of Greater Sudbury is committed to: The City of Greater Sudbury believes that employees can better focus on their work and their customers when they know what is expected of them, are given the tools to succeed, and when they know the compensation and services to which they are entitled. Answering all incoming calls to the Call Centre with a live voice during regular business hours. "By no means is this an ultimate solution," he told council. We reserve the right to close comments at any time. Due to the rapidly changing nature of the COVID pandemic, some website information may not be up to date. Certain exemptions apply. Send story ideas to erik.white@cbc.ca. Limits on social gatherings: 10 people indoors and 25 people outdoors. The money will be an investment with a tremendous payback for our entire community. Creating a welcoming atmosphere, acknowledging citizens immediately, responding promptly to messages and inquiries and providing citizens with information as to our availability. Sudbury is the largest city by population in Northern Ontario and the Largest City by area in all of Ontario. Employment Support and Financial Assistance. In the 1880s Sudbury became the most important mining center in Canada, with a majority of its population employed in that industry. finding alternatives for the citizens when we cannot help. Providing clear, concise and accurate information and resources in a professional, courteous and helpful manner and in a variety of ways - in person, by telephone, mail, facsimile, e-mail and on the City of Greater Sudbury website. The City of Greater Sudbury is committed to creating a challenging and rewarding work environment in which Employees are motivated to respond to the needs of our citizens by providing the highest quality service in all municipal facilities, programs and service areas. Ensuring that no calls are left unanswered. To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). Sudbury, city, seat of Sudbury district, southeastern Ontario, Canada. "These are our sons and daughters who are suffering. It is situated on the western shore of Ramsey Lake, about 40 miles north of Georgian Bay of Lake Huron. Company profile, information and contact info for City of Greater Sudbury - 200 Brady St, Sudbury, ON from ProFile Canada, Canada's most trusted Business Database for lists and data. The city is looking ahead to more long-term solutions to poverty. City councillor Deb McIntosh says this will be a tough budget year given extra pandemic costs, but she wants to find something to cut in order to pay for more housing help. City councillor Robert Kirwan called the two unanimously approved motions "a feel-good thing" but wanted to find a way for the city to do more. The City of Greater Sudbury promotes a ‘can do’ attitude amongst employees. He covers a wide range of stories about northern Ontario. Comments on this story are moderated according to our Submission Guidelines. Ensuring that public offices and facilities are accessible to those with special needs. This can include strategies such as using the vacation rule on e-mail to advise of a return date and updating voice mail messages to reflect absences from the office. All rights reserved. [version: 5.2.0] Audience Relations, CBC P.O. Visit the Province’s website for more information. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. The warming centres will be paid for with $375,000 in provincial and federal poverty funding. Staff are expected to maintain an appropriate appearance and restrict food consumption and personal grooming in public view. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. But I don't think this really addresses the problem," he said. Box 500 Station A Toronto, ON Canada, M5W 1E6. "I know we as a community will do better.". Sudbury city council is looking to take some action on homelessness and is talking about what they might cut in order to pay to help the poor. We provide staff training to ensure that our Employees have an acceptance and understanding of our corporate vision, mission, values, goals and priorities and excel in customer service. The Employee Handbook provides information on those topics and more; however, it also shapes the employment experience and relationship that the City wants to build with its employees. Providing close and convenient community based access to municipal services in Citizen Service Centres and through e-government solutions. This training also includes instruction on strategies to de escalate conflict and manage difficult customer interactions. The population is just over 170,000 people. actively greeting citizens and ensuring that staff are clearly identified; listening to citizens and valuing their individual needs, experiences and differences; treating all citizens fairly and equitably; being accountable for our individual actions and decisions; taking ownership for achieving conclusion to an issue; and. "So I'm going to ask you to start thinking about what we are willing to give up in order to find the money to provide this supportive housing. We promote professionalism among all staff. Check for further developments and business support services at www.greatersudbury.ca/COVID. The city is … Sudbury (/ ˈ s ʌ d b ər i /, locally / ˈ s ʌ b ər i /) is a market town in the English county of Suffolk.It is located on the River Stour near the Essex border, and is 60 miles (97 km) north-east of London. "Nobody's going to turn this down because it's something. Specifically, customer service training includes strategies for serving citizens of all cultural and ethnic backgrounds and citizens who may have special needs. Because the city is relying economically on mining, there are much more people with Primary jobs compared to other cities in Ontario. Widespread use of face coverings by all persons decreases the spread of respiratory droplets. 12,186 were here. Sudbury city council says it's time to take action on homelessness in the city and possibly cut other things from the municipal budget to pay for it. City councillors discussed the idea of providing more warm places for the homeless to sleep this winter. Using call resolution techniques to minimize the number of times a call is transferred. City councillor Fern Cormier argued that the warming centres will provide "immediate relief," especially for younger people on Sudbury's streets who don't have a dedicated shelter. Copyright 2003 - 2020 Everywhere Networks Corporation. Continuously monitoring, evaluating and improving our service level and implementing a process to measure our successes and get feedback from citizens. A payback in years of productive living," she told council. Giving citizens the choice of having their calls transferred either to another individual or to voice mail when the specific person for whom they are calling is not available. Pseudonyms will no longer be permitted. Sudbury city council is looking to take some action on homelessness and is talking about what they might cut in order to pay to help the poor. 'These are our sons and daughters who are suffering' — Sudbury city council tries to tackle poverty, Sudbury park eviction vexes those working to help people experiencing homelessness, Sudbury's downtown task team is making progress, says mayor, Greater Sudbury working to know more about homeless population to offer extra support, City adds more outreach workers as number of homeless people grows in Sudbury, Sudbury city council votes to give homeless people more warm places to sleep this winter. Sudbury city council says it's time to take action on homelessness and addiction in the city and possibly cut other things from the municipal budget to pay for it. Limits do not apply to gatherings in staffed businesses and facilities.
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